Altum Law Corporation (or the Firm) is licensed as a Singapore Law Practice by the Legal Services Regulation Authority (Licence Number: LSRA/LLC/2014/0027). Altum Law Corporation is incorporated as a law corporation with limited liability. Altum Law is a trading title used by Altum Law Corporation.

As independent legal advisers, we are independent of the control and influence of any other business, insurers, or financial institution. We are free to, and will always, put the interest of our clients first.

We are registered for Goods and Services Tax (GST) and our GST registration number is 201418597K.

We maintain professional indemnity insurance. Details of our insurers and the coverage of our policies are available upon request, and you should satisfy yourselves on the adequacy of such coverage for engaging us.

Altum Law Corporation, together with Nine Yards Chambers LLC, are founder members of Altum X Nine Yards Group Practice, a Singapore Group Practice licensed by the Legal Services Regulation Authority (Licence Number: LSRA/GP/2026/00002). Altum X Nine Yards is a trading title used by Altum X Nine Yards Group Practice.

As members of Altum X Nine Yards, Altum Law and Nine Yards Chambers LLC may from time to time share resources, and members of our team working on your matter may include one or more lawyers practising at Nine Yards Chambers LLC under our Group Practice who have been assigned to work on your matter under instructions from the relevant Director in charge of your matter. In such instance, strict confidentiality will be maintained between Altum Law and Nine Yards Chambers LLC. Access to your confidential information will be under the control or supervision of Altum Law. All emails and other correspondence and communications sent by members of our team who are practising at Nine Yards Chambers LLC under our Group Practice shall be deemed sent for and on behalf of Altum Law and the relevant Director in charge of your matter, and unless otherwise agreed with you (including in the case of a joint engagement with Nine Yards Chambers LLC), we continue to be solely responsible for the conduct of your matter.

Your commencement of, or continuing instructions to us will amount to your consent to the arrangements above, but please do not hesitate to talk to us at any time if you have a question or concern about the sharing of confidential information in Altum X Nine Yards.

We aim to offer you and all our clients good quality legal advice with a personal service at fair cost.

We value your instructions, and we hope that together we will be able to achieve your aims as efficiently and cost effectively as possible.

We will:

We will usually provide you with our Letter of Engagement prior to the start of any new engagement. Our Letter of Engagement is the primary document which includes details of what you asked us to do, explain how our charges will be calculated and (where applicable or possible) provide our agreed/fixed fee or an estimate of our charges, and together with our Terms of Business and this Client Care Memorandum, constitute or form our Terms of Engagement. In the event of any conflict or inconsistency, the Letter of Engagement shall prevail. No variation to these terms shall be effective unless agreed in writing by one of the Directors of Altum Law.

Your commencement of, or continuing instructions to us will amount to your acceptance of the Terms of Engagement even in cases where there is no Letter of Engagement, or you have not signed and returned a copy of it to us.

The Letter of Engagement sets out the Director in charge and other team members who will carry out most of the work in a matter, although there may be other lawyers who may step in on a temporary basis, for instance when team members go on leave, or where it may be more cost-effective to allocate routine matters to a less senior member of the Firm.

We try hard to avoid changing the lawyers who are handling your work but if this cannot be avoided, we will notify you promptly and tell you why the change was necessary. You will still be liable to pay all of our charges and expenses for the work we have completed irrespective of who has undertaken the work for you and whether or not you have been advised of the change of personnel.

Depending on the work we are doing for you, it is sometimes advantageous to use the specialist skills of other members of other firms, whether on a joint engagement basis or otherwise, as we may consider appropriate. However, we shall notify you before any such engagement and unless otherwise agreed, their fees will be included in the fees charged by us.

We will separately explain to you the issues raised in your matter and advise you about its likely stages and estimated timetable. We will keep you informed of progress and advise you on whether the likely outcome will justify the likely charges, expenses and risk involved, from time to time as necessary.

To enable us to advise you fully, we need to have full details of the matter. You can help us by giving full clear instructions, providing all relevant documents, acting promptly, and telling us about any time limits of which you are aware.

We may require you to provide personal details including confirmation of your identity and details of your personal finances in order to satisfy our obligations under the Corruption, Drug Trafficking, and Other Serious Crimes Act 1992 and the Terrorism (Suppression of Financing) Act 2022 , all regulations issued by the Singapore Law Society and other government authorities before we are able to proceed on your instructions.

If you are an entity or legal arrangement such as a company or partnership, it is your responsibility to ensure our appointment has been duly approved and authorised by way of a board resolution or such other relevant corporate approval(s) as may be required.

Correspondence, telephone calls and attendances cost money. Please make every effort to avoid unnecessary expenses. For example, the time spent chasing you, or other parties, to supply information will increase your overall costs. By helping to keep the costs down, you are benefiting yourself. Do not forget to tell us if you change your address or if you plan to go away from home for any period of time.

It is your responsibility, not ours, to review your affairs from time to time. Unless we otherwise agree with you in writing, our retainer ends once a matter is completed and the file closed. We do not accept continuing responsibility to advise you on the completed matter or changes in the law that might affect you or any advice previously given.

In acting as your lawyer, the primary responsibility of the Firm will be to our client on record under the Letter of Engagement. We may also have additional responsibilities such as to the Police, the Law Society of Singapore, the Legal Services Regulation Authority, the Court, insurers in litigation matters or to your lender in a property transaction if we are instructed to act for them too. We may, therefore, have to advise you to provide information to them and we may be compelled to give information to them irrespective of your instructions.

The benefit of our advice is personal and confidential to you only. Except where it is referred to elsewhere, we will preserve confidentiality. If you wish to pass on the benefit of that advice to others or you ask us to do so, you may, but that other person will not as a result have any enforceable right against us.

Unless you inform us otherwise, we shall communicate with, and assume that any director, officer, employee, shareholder, partner, sole proprietor or owner of a company, corporation or entity appointing, instructing or otherwise communicating with us is duly authorized to do so, and otherwise to act on behalf of that company, corporation or entity in all matters relating to that company, corporation or entity.

We may advise you to obtain advice from other professionals such as accountants or financial advisers. We are not liable for any advice given to you (whether or not obtained by us on your behalf as your agent) by them but you will be liable for our charges and expenses incurred in obtaining and proceeding with that advice as instructed by you.

We aim to provide an efficient and comprehensive service to the highest standards. We will keep you informed of the progress of the matter throughout, at each significant stage. This will usually be by e-mail, but, for the sake of speed and economy, may take the form of simply copying correspondence or emails to you. It may happen that you do not hear from us for periods at a time. That is not to say that nothing is happening. We will be attending to the matter in its normal course, and we will notify you as soon as anything of importance occurs. If, however, you would like a progress report at any time, please contact the person acting for you or their secretary or assistant.

We are unlikely to have a detailed knowledge of your financial affairs, and our engagement or retainer does not include advice on the financial or taxation implications of commercial matters. We are happy to work with your accountant or financial adviser to structure a transaction in the best manner should this be appropriate. In any event we strongly recommend you to seek advice from your accountant or financial adviser where necessary. In addition, we will not be responsible nor liable for work that is the responsibility of other professionals e.g. independent financial advisers, tax, valuation or auditors, solicitors and legal counsel to other parties, legal counsel from other jurisdictions, company secretaries and/or share registrars.

Our engagement by you and for you creates rights and obligations only between you and us and shall not create or confer, nor is it intended to confer, upon any person other than the client on record any right to enforce any of the Terms of Engagement (nor any other rights, remedies, obligations or liabilities, except as expressly provided herein) which that person would not have had but for the provisions of the Contracts (Rights of Third Parties) Act 2001 of Singapore. Our duty of care does not extend to and we do not accept any liability or obligation to any person other than the client on record including any holding company, subsidiaries or affiliated companies or other third parties.

While we will exercise reasonable care and skill in all matters undertaken by us, we do not guarantee any particular outcome for the work we do for you. Our fees and your obligation to pay for them in full are not dependent or contingent upon the business or commercial outcomes, nor the success or completion of any transactions related to the work we do for you.

Our charges for our professional fees may be calculated in one, or a combination, of a number of different ways.

Apart from our professional fees, we will, as a matter of course as part of every engagement, make administrative charges to cover some of the expenses we incur in providing our service to you such as printing and stationery costs, the ACRA business profile search which we will conduct on you at the start of our engagement if you are an entity or legal arrangement such as a company or partnership registered with ACRA, the technology/IT costs including AI tools and subscriptions which we may incur in connection with the work we are doing for you, and we may also charge for other searches which we may conduct on you as part of our client due diligence process, and this will be reflected under the item of general administrative charges in your invoice. Please refer to our Terms of Business for further details of our prevailing rates for general administrative charges.

Other than general administrative charges, we will charge disbursements for expenses incurred in connection with the work we are doing for you. We will charge for travel undertaken (for travelling to and from meetings or as required for purposes of carrying out our engagement), overtime incidental charges (including transport and meal allowances for work done beyond normal business hours where required by the exigencies of our engagement), telecommunication expenses (for conference calls or overseas calls, where required), travelling incidental charges (including international travel, board and accommodation expenses as required by the work we are doing for you), ACRA, litigation/court and other government agency filing or search fees depending on the type of filing or search and the type and number of documents that we file or obtain. Disbursements will be shown separately on our invoices. Unless you ask us to do so, we will not usually check with you before incurring disbursements or expenses on routine items. We will usually consult with you before incurring non-routine items of expenditure.

A copy of our Terms of Business with further details of our hourly charge-out rates and disbursements will usually be given to you together with our Letter of Engagement and is also available upon request. Our hourly charge-out rates and disbursement charges are reviewed from time to time. We will only notify you of any changes if there is likely to be a substantial increase of such charges as estimated to you. This does not affect fixed fees agreed in advance.

If a third party such as a translator, an auditor, tax adviser, foreign counsel, an expert witness or an investigator or other third-party service providers who may be engaged to provide services to you or on your behalf is to be appointed by us for the purposes of the work we are doing for you, we will require you to pay their fees to us in advance or concurrently with their appointment before we proceed to make the appointment, and to indemnify us for any claims against us in case of any failure or delay of payment to cover the anticipated third-party fees.

Our professional fees and disbursements are exclusive of GST, which will be added to all fees and disbursements charged, save for disbursements which are expressly stated in our invoices to be disbursements not subject to GST.

We may from time to time make payments on your behalf, e.g. such as stamp duty, for which no GST is payable. You will have to repay us for any expenses or payments we make on your behalf. We have no obligation to make such payments unless you have provided the funds.

We will not charge GST for invoices where our services rendered can be considered as zero-rated supplies provided you furnish us with the necessary evidence or confirmation of your eligibility to qualify for this. The final discretion on whether to charge GST lies with us, and you agree to indemnify us should there be a need to collect GST retrospectively.

As we do not operate a trust or client account, we are not able to hold or receive any money from you to hold in hand or on trust or escrow.

We may ask you to make payments in advance on account of disbursements or payments on your behalf, for instance for stamp duty or fees payable to government agencies. Please make any payments promptly to avoid any delay in the progress of your matter.

All sums payable to us will be paid free and clear of (a) any bank charges and (b) deductions or withholdings, whether or not required by law. If any withholdings are so required, you will pay us such sum as will leave us with the same amount as we would have received in the absence of a requirement to make a withholding.

The common law entitles us to retain any money, papers or other property belonging to you that properly come into our possession pending payment of our costs, whether or not the property is acquired in connection with the matter for which the costs were incurred. This is known as a "general lien". We are not entitled to sell property held under a lien but we are entitled to hold property, other than money, even if the value of it greatly exceeds the amount due to us as our costs.

Although it may be the case that some other person agrees or is ordered to pay our charges, you will remain personally responsible for paying our charges and expenses as and when they become due. We will not refrain or postpone our demand for payment of our charges and expenses by you because someone else has agreed to or is under an obligation to pay them.

“Money laundering” is the process by which the proceeds of crime, and the true ownership of those proceeds, is changed so that the proceeds appear to come from a legitimate source.

For the protection of all our clients, and to comply with statutory requirements, we operate a money laundering and counter terrorism financing reporting procedure. In certain circumstances, we have a legal obligation to reveal information to the appropriate authorities if we have any suspicion of money laundering, without advising you that we are doing so. We cannot accept liability for any loss (including consequential loss), damage or delay arising as a result of our compliance with any statutory or regulatory obligations.

The onus is on solicitors to “know their clients” and we seek your cooperation to allow us to apply due diligence procedures prior to the start of every transaction or matter we undertake for you.

At the beginning of every new matter we will conduct a risk assessment and, if necessary, require you to complete a client due diligence questionnaire and supply proof of identity. This is similar to procedures operated by banks and other financial institutions. We will have supplied you with a list of the documents that we ask you to produce for this purpose. We are entitled to refuse to act for you if you fail to supply appropriate proof of identity for yourself or for any principal whom you may represent.

As a general rule, we will require you to complete a client due diligence questionnaire and supply proof of identity if you are a first-time client of ours, unless you are a listed company or corporation.

For partnerships we will follow identification procedures in line with those for individuals.

For work involving trusts identification procedures in line with those for individuals will be applied to the trustees and underlying beneficiaries.

We reserve the right to request further information, as we shall decide depending on the circumstances.

We may undertake know your client and client due diligence identity authentication electronically. This will involve supplying personal details and information that you have supplied to us to a third party electronically. By instructing us you consent to our doing this.

We may charge you costs and disbursements that we incur in complying with these procedures and we may ask you for a payment on account for these.

We shall keep your affairs and the information you and your advisers give to us confidential and we will not disclose such information without your consent, except to partners, lawyers, employees, or to other advisers or personnel appointed or employed by you where we consider it appropriate for the person to know such information for the purposes of the matter that we are acting for you or as stated below.

Certain laws (for example, those relating to money laundering, terrorism financing and tax fraud) give power to authorities such as the police or tax authorities to inspect client information and take copies of documents. In addition, in specific circumstances certain laws (including those relating to suspicious transaction reporting) compel us to report information to the relevant authorities even in the absence of a request. It is possible that, at any time, we may be requested by relevant authorities to provide them with access to documents held by or information known to the firm, or to attend interviews with them in connection with the work we have done for you. In the unlikely event that such a situation arises, we shall be entitled to comply with such request without any liability to you, to the extent that we are bound by law or any court order to do so, but, insofar as it is practicable or permitted under the relevant law, we shall endeavour to notify you of the request or the sharing of information.

We reserve the right to disclose any records or information which we may have in our possession or come into possession relating to you and/or the matters which you have instructed us on from time to time to our professional indemnity insurers or advisers.

In the course of advising other clients (whether in the past, present or future) we may encounter possible situations where confidential information we hold about you may be material to such other clients' matters, or vice versa, confidential information we hold on such other clients may be material to the matter on which we are advising you. You agree that by putting in place appropriate safeguards to ensure that access to the relevant confidential information is restricted, our duty of confidentiality to you will be satisfied and that (notwithstanding that we hold confidential information relating to you or another person) we may act for you and you will not seek to prevent us from acting for other clients by reason of our holding your or such other clients’ confidential information.

We reserve the right to share any records or information which we may have in our possession or come into possession relating to you and/or the matters which you have instructed us on from time to time to our member firms under our group practice subject to the safeguards we put in place to maintain confidentiality and disclosure only on need to know basis.

The Personal Data Protection Act 2012 requires us to advise you that we hold your details on our database.

We use the information you provide primarily for the provision of legal services to you and for related purposes including:

Our use of that information is subject to your instructions, the Personal Data Protection Act 2012 and our duty of confidentiality. Our work for you may require us to give information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold about you. A copy of our Privacy Policy is available on our website and upon request.

We may from time to time send you information which we think might be of interest to you. If you do not wish to receive that information, please notify us in writing.

For greater timeliness and efficiencies and in the course of providing services to you, we may from time to time, at our sole discretion, deploy the use of Gen AI tools, including the use of third-party Gen AI legal assistant tools or service, pursuant to which we may generate documents, advice and/or any other output which may not be entirely human-generated (“AI Services”). By accepting our Terms of Engagement, you shall be giving us your consent and/or granting us permission to deploy or use AI Services as we deem fit in connection with our provision of services, including to upload, share or process such documents or information and/or any other input which you may provide or furnish to us in connection with our deployment or use of the AI Services, if applicable.

You agree and acknowledge that all copyright and other intellectual property rights arising out of any output generated by us in deploying or using AI Services shall belong to us.

We agree to use best efforts to procure that notwithstanding our deployment or use of AI Services, if applicable,

After completing the work, or termination of our engagement, we are entitled to keep all your papers and documents while there is money owing to us for our fees, charges and expenses.

We are unable to retain client files for an indefinite period. We will retain client files for different periods of time depending on the nature of the work, but we will not, as a general rule, retain client files or records beyond the statutorily prescribed period. We shall not be obliged in any event to share or provide you or any other person with access to such files or records, unless required by law or a court order to do so, and shall have full authority to destroy and/or delete the same without seeking your consent or approval or notifying you further of the same

Retrieval Costs: Normally we will not make a charge to retrieve a document from storage or to handover documents to newly instructed lawyers. However, we may make a charge based upon the time incurred for checking identity and instructions, reading papers, writing letters, printing documents or other work necessary to comply with your instructions.

Please ensure that you keep safe letters, papers and documents, which you have which may in any way at all relate to a matter. It is important that none are destroyed. Please place them in chronological order. Parties have an obligation to disclose all relevant documents in any disputes.

We are happy to communicate with you in the manner most suitable and convenient to you. In particular the use of the Internet, mobile applications such as What’s app messages, and e-mail can greatly speed communication and is a useful way of sending documents to you, other professional advisers and the authorities. However, these medium or channels of communication are insecure, and carry inherent risks in relation to privacy or confidentiality, timeliness or effectiveness. Messages may pass through the hands of unregulated service providers; the networks used are vulnerable to hacking, and governments can undertake interception. We do not insure you against those risks, which you accept and acknowledge. We do not use encrypted e-mail or messages. If you wish to communicate using messages or e-mail you consent to this including confidential information in non-encrypted form. If you do not wish us to do this please advise us accordingly. We cannot guarantee the confidentiality of your mobile number or e-mail address or other confidential information in messages or e-mail correspondence. In addition, you accept the risk of late, incomplete or inaccurate transmissions, and transmissions that may be corrupted or which may contain worms, viruses or Trojan horses.

The provision of our legal services may refer or relate to investments. All communications from us will be legal communications and not financial communications. No communication from us is, nor is it intended to be, an invitation or inducement (direct or indirect) to engage in investment activity.

You may terminate your instructions at any time by writing to us with one (1) month’s prior notice, or three (3) months’ prior notice where we are providing corporate secretarial services (if applicable).

In some circumstances, we may consider we ought to stop acting for you. We would only do so with good reason, for example, if you do not pay our outstanding fees and charges despite repeated reminders, or do not comply with your obligations under the Terms of Engagement; if we are of the opinion that you are asking us to conduct matters in such a way that your instructions conflict with our duties to the Court or others; if you cannot give clear or proper instructions on how we are to proceed; or if it is clear that you have lost confidence in how we are carrying out your work. We will give you reasonable notice before we stop acting for you.

If you or we decide to terminate our engagement you must still pay our charges and expenses incurred up to the time of termination Where there is an agreed retainer or fee for an agreed scope of work and our appointment is terminated before completion of work, we will be entitled to a pro-rated fee and all disbursements, costs and expenses properly incurred up to the time of termination. In all other cases, we will be entitled to a reasonable fee and all disbursements properly incurred up to the time of termination.

At the time of termination, we are entitled to exercise a lien (a right of possession) over all documents and monies held on your account until full payment is received. In the event you decide to appoint a new law practice, we will as required by the Law Society's Rules release all documents to them only upon receipt of an undertaking from your new lawyers to protect our right over your documents handed over to them for outstanding legal costs.

We want to provide the best possible service to our clients. We hope that you will never have cause to complain but we wish to hear from you if you are not satisfied with our service or our bill of costs.

If you have any problem with the service we have provided for you then please let us know. We will try to resolve any problem quickly. If for any reason we are unable to resolve the problem between us, then we are regulated by the Legal Services Regulatory Authority which provides a complaints and redress scheme in certain instances.